Is your online order secure?
Yes, it is 100% secure.Our online orders are processed on a secure server at RegNow.com, it is a veteran e-commerce company, which specializes in software. All information will be encrypted before transmission to prevent possible interception by a third party.
When will I receive the registration code after I order online successfully? Less that 60 Seconds. Once you finish the online order, you will receive an email contain the registration code of Total Screen Recorder immediately. If you do not received your registration code of Total Screen Recorder, please check your email spam folder or send as an email at:recorder@godsw.com
I lost my registration code, how do I get it back? Contact recorder@godsw.com to have lost or forgotten registration codes resent.
How do I get invoice for my online order?
Click the link: https://www.regnow.com/order_lookup.html and input your order E-Mail Address and Order ID. You can get your order information and an electronic receipt.
What are values for registered users? Get the full version of Total Screen Recorder, free email support and free upgrades for 2 years.
Can I get your software on a CD-ROM?
Yes, as you are ordering your software online, all you need to do is select the "Get it on CD!" option. Next, complete your purchase, download the software and relax, your backup copy will arrive in the mail shortly:
• US Domestic Shipping 7-14 days
• Canada Shipping 9-16 days
• International 12-21 days
Do I have to back up my downloaded software? Can I get another copy from you later? No, you don't have to back up the downloaded software. You can always download it from our Web site. It's advisable to back up the registration key file, but only for the sake of saving your own time in case you lose it, as you'd have to request a new one from us. We'll send you a replacement should you need it.
Do I need to purchase the Extended Download Service (EDS)? No, you do not need to buy the Extended Download Service (EDS). You can always download Total Screen Recorder freely from our website.
How do I remove the Extended Download Service (EDS) when purchase Total Screen Recorder online?
You can remove the EDS when registering by clearing the relevant check box and then clicking the "Update" button on the online order form.
Why have I been charged VAT on my order?
All EU purchases including those from the UK are subject to VAT. This applies to products such as software that you buy online to chocolate bars that you might buy in a corner shop.
Just like all other companies operating within the EU, we are legally obliged to collect VAT on all EU purchases and then pass that VAT on to customs (we do not keep the VAT ourselves).
We itemize VAT as a separate entry on our order forms as non-EU purchases are not subject to VAT. Note that if you are a VAT registered company, you can claim the VAT back on your quarterly VAT return.
Do the trial version of Total Screen Recorder contain spyware or adware? Our products do not contain any spyware, adware or any third party software of any kind.
Could I send the trial version to my friends freely?
Yes, you can share the trial version of Total Screen Recorder with all the people via Internet.
Why the recorded video is blank?
This may happen when the player being recorded is using hardware acceleration. The solution is to disable hardware acceleration.
Why can't I record audio?
Firstly, make sure that you had checked the item "Record Audio" in Options Dialog.
Then in the summary window, click the audio source link to select where you want to record audio from. Please see the picture as below.
Can I upload the video recorded by Total Screen Recorder to Youtube.com without edit it?
Yes, the output format is prefect match the Youtube.com requirement so you could upload immediately.
Can I use Total Screen Recorder to record Webcam chat?
Absolutely Yes.
Can I use Total Screen Recorder in my Mac?
Sorry, the software is design for Microsoft Windows. You can just use it in MS Windows Operation.
How long can I record a video at one time?
It depends on your hard disk space. Total Screen Recorder DO NOT have limit of the video time record.
When I try turn off Hardware Acceleration, it shows” Your current display driver does not allow changes to be made to hardware acceleration settings”, how do I fix it?
It probably because you are not using the right driver for your graphics card. So the first thing you have to do is finding what driver will be suit for you graphics card. Google the latest version of the driver for your graphics card and operate system (some driver are design for XP, some are design for vista), then download and install it. After finish update of your graphics card drivers, you could change the setting right now.
Why is the audio out of sync with video?
This may happen for some video co dec, you may try to change to another video compressor in Options Dialog. And please close other applications that take resources during recording.
Why is the Total Screen Recorder faster or slower than the original screen?
This may happen your set the play back rates incorrect. You may change the play back rates in Options Dialog. Change the play back frame per second and do some test, you will find an appropriate FPS setting for recording.
Where is my recorded video file saved?
Select "Record > Open Output Folder" to open the directory where recorded video file is saved. The file name is displayed in Summary Window.
How to record by free size region, windows, full screen, fixed size or fixed region?
Check the appropriate one in Options Dialog.
How to show the Total Screen Recorder again when it is hidden?
Right click the video recorder icon in the system tray, and select "Show Recorder" from the popup menu.
How to uninstall the Total Screen Recorder from my computer?
For Windows 2000, please click "Start > Settings > Control Panel". For Windows XP, please click "Start > Control Panel". Click the item "Add/Remove Programs", then select "Total Screen Recorder" from the list and click the "Remove" button to uninstall it.
Is technical support free?
Yes, it is.
How to set my own hotkey?
To set your own hotkey, choose "View > Options..." from menu bar, then set focus to the hotkey edit box (this means to click on the edit box and show the cursor in it), and press down the keys you want to set as hotkey.
Click "OK" button to enable the setting. If you still see an error message on registering hotkey, you can set it again until the error doesn't appear.
How to update my version? Total Screen Recorder will check product web site for updates every 7 days. When new version found, a message box will pop up to tell you the information about the updates, and can guide you go to the download page on product web site.
To check for updates manually, select "Help > Check for Updates" from menu bar.
Can Total Screen Recorder work automatically? To let Total Screen Recorder start or stop recording automatically, you should choose "Recorder > Set Timers", or click the "Set Timers" button from toolbar. In "Set Timers" dialog, check and set start or stop time you want, Total Screen Recorder will start record when the auto-start timer triggered, and stop the recording at the stop time you set.
To disable timers, just select "Recorder > Set Timers", or click the "Set Timers" button from toolbar, and uncheck start or stop timers.
